Optical Practice Management
Galaxy Optical solutions are truly end-to-end. Production and supply are integrated with our extensive practice management system, which includes appointment, product and order management, store fit and online and offline marketing. A range of functionality guarantees tailorable solutions that work for each of our clients’ needs.
IT Integrated Systems
From real-time appointment booking to automated data capture in store, our paperless systems ensure efficient optical practices. Our seamlessly integrated IT systems maximise efficiency and optimise the customer experience.
Galaxy’s technology sits at the very core of everything we do.
From shop build to POS marketing, we ensure opticians’ staff know their products inside out, keeping optical outlets looking great and selling to their full potential. Store development, merchandising and space management, online retail and selling tools are all part of Galaxy's retail platform.
Customer and Product Support
Our clients are fully supported with intelligent customer service using a range of channels and techniques. Product management systems and active merchandising allows the optimisation of patient and customer experience in stores.
Data mining and extensive reporting is enabled by our end-to-end systems and is key to improving optical practice sales and efficiency. Our experts in marketing and design are continually in-step with the optics industry, seeking out best practice and trends.
Galaxy Optical’s experience in the optical market is combined with data insight to drive effective multichannel marketing. We aim to delight customers and drive new business by achieving consistency across every touchpoint.
Staff training programs are designed and delivered by our experienced optical professionals, catering for all levels of employee. Galaxy’s online system for locum recruitment enables efficient staffing of client stores.