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International Assistant Poland

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Job Description

Role: International Assistant Poland


Reporting to: International Team Manager


Main Duties and Responsibilities

The following responsibilities describe the main duties and responsibilities, many of which require the flexibility of staff when given tasks from various departments at short notice.

To support the stores in Poland reporting to the International Team Manager, the duties are as follows:


  • Be the main UK contact for Poland Futurevision stores

  • Support the Regional manager in country with a variety of administration tasks

  • Provide support when necessary for Czech stores

  • Deal with any issues that are escalated from stores by liaising with relevant Galaxy departments

  • Ensure Poland buddy/conference calls are completed weekly

  • Translate information both written and verbally.

  • Completion of all reports and their associated distribution

  • Support the International Team Manager and team leader where necessary

  • Assist the stores where every possible to drive the sales of the store.


    Qualifications and Experience

  • Previous experience of working in a office or similar environment

  • Understanding of the Galaxy and an optical retail business

  • Ability to communicate both written & verbally to Poland stores


        Person Specification


  • Commitment and Flexibility demonstrate the commitment and flexibility required to meet the changing needs of an expanding business

  • Interpersonal Skills develop working relationships with fellow employees, customers and suppliers, as required

  • Communication Skills communicate concisely and professionally, either verbally or in writing, with our customer, our employees and our suppliers, as required

  • Honesty, Openness and Integrity maintain visibility and awareness of activities and escalate issues that are likely to impact on performance to your manager      

  • Initiative use your initiative to resolve day to day issues or escalate to your manager when appropriate

  • Innovation have a positive and enthusiastic attitude towards proposing new ideas and processes to benefit the functionality of the department

  • Company Values awareness of the company values; customer focus, energy, recognition, team work and respect required to build and support the team efficiently




  • Leadership Skills lead by example to motivate and drive people, reacting positively to issues and crises to demonstrate control and give confidence

  • Time Management prioritise and manage workloads to achieve deadlines whilst maintaining quality and accuracy of work at all times

  • Critical-thinking and Problem-solving work with relevant parties to find business focused solutions

  • Relationships monitor the interface between our employees, our customer, our suppliers and other areas of the business

  • Procedures monitor procedures and escalate issues

  • Performance monitor performance and escalate issues

  • Meetings attend and contribute to meetings as and when required

  • Reporting submit all required reports within agreed timescales checking for quality and accuracy prior to circulating

  • Property ensure that all the equipment used by the Team is cared for and maintained to agreed standards to protect company property

  • Knowledge develop your own and employee knowledge of the business: our customer, our objectives, our products and our services